Trade Assurance: the easy way to protect your orders from ...

Author: Hou

May. 13, 2024

Machinery

Trade Assurance: the easy way to protect your orders from ...

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An export powerhouse, China embraces exporting goods on a global scale, enabling businesses around the world to take advantage of low manufacturing costs and a huge choice of suppliers. While buying from China is easier than ever thanks to advances in transportation, communication, and international payments, it can still seem daunting. With your supplier on the other side of the world, how can you trust your goods will arrive on time and comply with your standards?

What’s more, for decades UK buyers would visit trade fairs like the renowned Canton Fair to touch and feel products and gauge quality. Events such as these were the main link to Chinese exporters, and where a place where buyers could build direct relationships with suppliers and manufacturers. But with travel restrictions in place, how can you instill confidence in new suppliers when you can’t visit factories or attend traditional trade shows?

This is where Trade Assurance comes in. To see the difference it could make to your international business, here’s a breakdown of how this service can make buying from China less risky with pre-agreed delivery dates and product quality.

What is Trade Assurance?

Trade Assurance is a free transactional protection service provided by alibaba.com to boost the trust between buyers and suppliers. Specifically it offers protection for when:

  • Your products are not shipped on time as per the contract with your supplier
  • Your products do not meet the quality standards as per the contract with your supplier

If an issue arises with an order covered by Trade Assurance, alibaba.com will help you reach a satisfactory outcome. This could mean reimbursing some or all of your costs, or reaching another agreement between you and your supplier.

What it isn’t

So you’re not lulled into a false sense of security, it’s important to note that buying from a supplier offering Trade Assurance doesn’t mean you’re guaranteed a refund. You and the supplier need to agree to some specific terms when ordering the products; you also need to follow the Trade Assurance process, for example, communicating with the supplier via the platform so there’s an official record of what you’ve agreed.

Only when you do this, and the mediators agree that the terms of the order have been breached will you get a refund.

Unlock China and expand your business with Trade Assurance

By giving you some of the assurances you would expect when doing business closer to home, Trade Assurance can empower your business to approach new suppliers in China. Here are some of the ways it can help you grow your business.

 

Try new suppliers without the risk

It doesn’t matter if your company is only just expanding into Asia, or if you’ve ordered with a Chinese-based supplier before, Trade Assurance can cover you from your very first deal. This makes it easy to take advantage of reduced manufacturing costs in China because you can approach a new supplier with the peace of mind that a Trade Assurance order should meet your specified product standards.

Whereas before you might have had to rely on a personal recommendation or suppliers you have a long-established relationship with, you can now branch out and try a new supplier offering Trade Assurance. By reducing the risk of approaching a new supplier you can quickly increase your network of trusted suppliers – and if you’re not entirely happy with the service offered by a supplier there’s no obligation to keep using them.

 

Freedom to shop around for a good deal

While buying from China can reduce costs, if you can’t shop around for a good deal your savings will be limited. This is where Trade Assurance is a key benefit as it frees you from being restricted to the prices of a narrow pool of suppliers.

You use Alibaba.com to search for a good price, then check to see if that supplier is signed up to Trade Assurance. If they are signed up, then you can take advantage of the cost saving knowing that you can stipulate the standard of goods and a shipping deadline when placing your order.

 

On-time delivery

The sheer distance goods have to travel between China and the UK can make businesses hesitant to order from a China-based supplier. Trade Assurance can help alleviate this worry as you can specify a shipping date in your contract with the supplier. If they miss this date you can file a dispute to claim a refund.

Knowing when your products should be shipped can make it easier to plan distribution and manage your stock. This can lead to additional savings on top of the product price as it helps you make your distribution chain as slick and efficient as possible. For example, if you have a large order coming from China, knowing when it will ship will mean you can plan getting the goods out to stores or customers as quickly as possible.

 

Products that meet your standards

When placing an order with a Trade Assurance supplier be as specific as possible about your requirements in the purchase contract. Stipulate the exact materials and dimensions, for example the precise mix of cotton, nylon, and polyester rather than referring to something that’s hard to quantify like ‘good quality material’.

Once you’ve agreed your specific product standards with the supplier, Trade Assurance ensures the product you receive should meet the requirements, or you can raise a dispute. This gives you the buying confidence to make significant orders from a supplier in China knowing that despite the production costs potentially being cheaper the finished product should be of an acceptable quality.

 

Risks and considerations

While Trade Assurance brings peace of mind when placing an order with a China-based supplier it only covers specific aspects of your order – shipping date and quality. It’s not a total guarantee of a refund and you’ll need to make sure you consider the following:

  • The detail needed in your order contract as your Trade Assurance claim can only enforce the terms of the contract
  •  That both the buyer’s and the seller’s perspectives will be considered in a dispute – the platform you purchased from won’t automatically side with you
  • That payments have to be made through the platform or via integrated wire transfer, for example with an FX specialist like WorldFirst, not to the seller’s private account
  • That there are maximum claim amounts assigned to a supplier defining the limit of what can be claimed in a dispute
  • The time limit for making a claim – for example Alibaba’s Trade Assurance protects your order for 30 days after you receive it
  • That your order may not be covered if you don’t follow the Trade Assurance buying process as outlined on the purchasing platform

How to use Alibaba’s Trade Assurance service

To help you see how Trade Assurance could work for your business, here’s a breakdown of how Alibaba protects its customers when either product quality or ship date is not what was agreed.

Alibaba is used by millions of buyers and sellers around the world and is one of the foremost online platforms for global wholesale trade1 . Its Trade Assurance service is a built-in protection service that forms a seamless part of the order journey, making it a great platform for buying from China-based suppliers. The service is completely free too, giving you the chance to recoup thousands on a late or subpar order without having to budget for an additional service fee.

To buy from a supplier with Alibaba Trade Assurance:

  • Select the Trade Assurance filter when searching for a product
  • Look for the Trade Assurance logo on product listing pages
  • Select the ‘Order with Trade Assurance’ button if buying from a supplier you’ve already ordered from
  • Use the Alibaba Message Centre to ask the seller if they offer Trade Assurance

Using Trade Assurance on alibaba.com is like making any other order on their site, you just need to follow certain steps to help make sure you can make a Trade Assurance claim if needed. Once you’ve identified a seller offering Trade Assurance make sure that you:

  • Communicate with them via the platform using the Alibaba Message Center so there’s an official record
  • Request a sample to ensure the product meets your specifications before placing the full order
  • Specify the shipping date when you order
  • Be clear about your exact product and delivery requirements and create a detailed purchase order (PO) detailing all aspects of the order and shipping
  • Pay for the order on the platform or via wire transfer with a service like WorldFirst, NOT directly to the seller’s private account

Additional ways you can protect your order

Production monitoring and inspection services.

For an additional fee local third-party inspection service will visit the seller’s location to ensure everything runs smoothly.

If you’ve followed the steps to get protection then you can make an Alibaba Trade Assurance claim if the supplier fails to comply with your clearly stated order requirements. This means you can shop around through the huge range of products and deals on Alibaba knowing your investment is protected should the shipping date or order quality not meet what was agreed in your order.

Alibaba Trade Assurance tip

You must pay for your order on Alibaba.com, not through third parties (exception: wire transfer) for your order to qualify for Trade Assurance protection.

How to pay using WorldFirst International Wire Transfer

Step 1: Access the Alibaba payment platform through:

  • Option 1: “All Orders” Page: Find the order you would like to pay for and click “Make payment”
  • Option 2: Order details page: Select “Make payment”
  • Option 3: Payment links: Get directed to your order when your supplier shares a link in Message Center

Step 2: Select “Wire transfer”, then select “International wire transfer”. Verify your payment amount information and select “View account information”.

Step 3: Download or print the international wire transfer account information page. This has the important information you will need to set up a payment beneficiary.

Step 4: Complete the wire transfer via the WorldFirst online portal or over the phone with one of our China payment experts. Make sure to include your Alibaba order ID in the remarks.

Making an Alibaba Trade Assurance claim

You can access the ‘Apply for refund’ functionality on the platform once you’ve made your initial payment for your order.

If you’re waiting for the supplier to confirm they’ve shipped the order, first contact them via the Message Center. If the supplier doesn’t schedule the delivery or agree an extension with you, you can ask Alibaba for a refund.

If the order quality is not in line with your order contract you’ll need to ask for a refund within 30 days of receiving your order.

Once you submit a dispute both you and the supplier have 30 days to negotiate without the involvement of Alibaba. You should communicate with the seller via the Message Center so there is an official record of your conversations and anything you agree to.

To break the process down further, here’s a timeline of what can happen once you raise a dispute:

  • Day 4 – the first point at which you can select ‘escalate dispute’ to ask Alibaba to mediate if the seller hasn’t responded
  • Day 7 – the dispute will automatically be escalated if the supplier hasn’t responded to your proposed solution
  • Day 7 – the dispute will automatically be cancelled if you the buyer haven’t responded to a proposed solution
  • Day 30 – if you and the seller have been negotiating but are yet to reach an agreement Alibaba will step in as a mediator

When the Alibaba Dispute Mediation Team get involved they will first ask for evidence from you and the seller – usually within 5 working days. Once they have sufficient evidence they will make a decision including if all costs will be met by the seller or if Alibaba will support the return of goods at all.

A Trade Assurance limit can apply to suppliers so if your order exceeds this limit you won’t get a full refund. For example, if you have a £15,000 order but your supplier is only covered for £10,000, with Trade Assurance your refund will be limited to £10,000. This means it’s well worth checking a supplier’s Trade Assurance limit before you place a large order with them.

Support from Alibaba and China payments experts

WorldFirst has more than a decade of experience helping businesses pay into China, and in-depth knowledge of the Alibaba platform.

Use WorldFirst to help you finalise your Alibaba purchases and benefit from:

  • Flexibility to pay Chinese suppliers online in CNH, USD, HKD, or EUR
  • Competitive foreign exchange rates
  • A secure, easy-to-use online platform
  • Same- and next-day payment options^

Speed up payments to Asia

Access our networks and over a decade of experience helping businesses pay into China. WorldFirst have made over 1 million payments into China in the 12 past months, valued at almost £13bn

Currency Settlement time Payment cut off time Supplier account CNH Same day GMT 10:00 USD Next day GMT 17:30 CNH Same day GMT 12:00 USD Same day GMT 10:30 HKD Same day GMT 10:30 USD* Same day GMT 17:30

* When opting to pay suppliers on Alibaba.com by transfer to Singapore or Hong Kong settlement accounts

 

If you’re interested in understanding the solutions offered by WorldFirst, our team of experienced relationship managers are on hand to provide you with the information you need. To find out more, visit our website, email corporate.dealing@worldfirst.com, or call 0203 925 9326.

 

The world of international payments made easy With an International Payments Account from WorldFirst, you can pay your overseas suppliers as if they were around the corner.

Other articles in this series:

 

 

 

 

 

References:

^ Currency type and cut off times apply. View cut-off times to see if your desired currency is eligible for same-day payments

1 –  https://activities.alibaba.com/alibaba/following-about-alibaba.php

2 – Average cost comparison

Other sources

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Tungsten Carbide Wire Guide Rolls Titanium ...


Tungsten Carbide Wire Guide Rolls Titanium Carbide Guide Roller



Product Description                                                                                                        


For the rolling mill, guide rollers (also called ring rollers, guide wheel) is an indispensable part of wires export in the wires rolling process, it must be accorded with the requirements of high rigidity, good wear resistance (the service life is matched with the high-quality bearing), good thermal conductivity, a certain of red hardness, especially the high speed wires rolling (rolling speed is among 80-120m/s). In the current market, most of the guide wheels are manufactured by steel materials (especially in the domestic market), which have the weak wear resistance, short service life and high frequency replacement, so the scale benefit of wire materials is restricted. However, steel-bonded cemented carbide has the obvious strengths on this aspect.

Steel-bonded cemented carbide means by itself a compound material prepared via means of powder metallurgy with steel as the binder phase and refractory metals carbides (mainly titanium carbide tungsten carbide) as the hard phase. Steel-bonded cemented carbide possesses excellent performances and properties.



  

        

Product Application


A) High hardness and high wear resistance. Many refractory metal carbides (titanium carbide) are dispersed in the steel-bonded cemented carbide, which has high hardness. They can greatly improve the wear resistance of the products.

 

B) Good workability. Steel-bonded cemented carbide has good mechanical properties due to its matrix structure as alloy steel (tool steel and so on) and it can be machined by general machining equipment, such as turning, milling, planing, drilling and grinding, etc.

 

C) High performance-cost ratio. Compared with tungsten cobalt cemented carbide, the density of steel-bonded cemented carbide is lower, about 6.5g/ cm³, and it has a good price ratio advantage.

Physical and mechanical properties

   Grade   


Amazon Return Pallets For Sale: How to Profit
Root Grapple Vs Root Rake 2021

   Type of steel   

   Hard  phase   

   Density    
g/cm3

Hardness

   TRS  
      Mpa    

   Porosity   

   Annealing   
HRC

   Hardning   
HRA

GT35

Tool steel

TiC

6.5

46

86

1600

A04B00

For more Cheap China Coil Straightening Machineinformation, please contact us. We will provide professional answers.

Related links:
How to Choose Your Dough Divider - Taibo Bakery Equipment

All above are typical values for reference.




The advantage of Economic Cost(Common guide wheel(Cr12MoV)

VS

 TiC Guide Wheel)


    For example as we change the common guide wheel to the TiC guide wheel for one biggest Iron and Steel Group, Below
is the comparsion cost between Common Guide Wheel and TiC Guide Wheel:


 

Gudie Roller Mode

  Service Life  

  Increased Life  

 Requested Quantity 

Total Cost(US$)

(Hour/Time)

Value(Times)

(PCS/Month)

(Roller Cost + Replacement cost)

Common Steel Guide Wheel(Cr12MoV)

8

9

1800

27700

Our TiC Guide Wheel

72

200

13850

Saving Cost

   

1600

13850


 

Aabout Us                                                                                                                                                          

 

Zhuzhou Hastion High-tech Materials Co., Ltd.

 is located in Yanling Small and Medium Enterprise Pioneer Park in Zhuzhou City, Hunan Province, which is covering an area of 60,000 square meters and a planned factory area of 50,000 square meters. Now

HASTION

have 2 different productions lines, one is the raw material metal compound and elemental powder(TiC/Cr3C2/VC/NbC/ZrC/HfC/(W,Ti)C/(Ta,Nb)C and so on), the other one is the titanium carbide cermet rod/insert/plate/customized shape/guide roller and so on(belong to the steel-bonded cemented carbide), until now 

our products have been sold to many countries, like the Turkey, Belgium, Australia, Japan, Korea, Vietnam, India, Pakistan, Thailand and etc.

 

HASTION Workshop


HASTION has passed the ISO9001:2008 international quality system authentication. we are well equipped with the high-level machines for production and inspection.until now HASTION has total over 

600tons

annual production capacity(TiC rod: 120-180tons;  metal powder: 400-450tons), also our prodution scale is still increasing.

 

 

 

Packing and Shipping                                                                                                                                    

 

 1. Package Details(Metal Powders and TiC Rod/Insert/Plate Products)


       Samples:  by vacuum plastic bag firstly, then Carton.
       Productions:  by steel drums, then packed by pallet.



 2. Shipping Method
   

 By international express(DHL,FEDEX,TNT or others) / by sea / by air

 


Exhibition                                                                                                                                             


 

                  Shanghai International cemented carbide Fair                                                                         Vietnam International Industrial Fair



 

 

FAQ                                                                                                                                                                     

 

Q1. Are you factory or trading company ?


     A:  We are the largest manufacturer of TiC rod with 50000m2 factory in China, and the lowest competitive price for you as the mainly raw material of TiC rod(TiC powder) is produced by ourselves. Warmly welcome to visit our factory. CONTACT US NOW.

 

Q2. What's the MOQ ?


    A:  (1) NO MOQ if stock available. 
         (2) If no stock,different products different MOQ, and final quantity can be negotiated .
               So email or call me what's the products you interested in ?
 
 

Q3. What is your principle for the samples ?


    A: 

Sample <10pcs are accepted for customers' tested.



 

Q4. Which payment can be acceptable ? 


    A:   By T/T, L/C, Western Union, Paypal and so on. 

 

Q5. How about your delivery time?


   A:    

Normally it's 20-25 days after receipt of deposit. Large quantity needs to be negotiated.



Recommend Products                                                                                                    



 
       

Titanium Carbide Guide Roller 

                            

Titanium Carbide Rod 

                             

Titanium Carbide Guide Roller

                          

Titanium Carbide Powder

     
                    

A: We are the largest manufacturer of TiC rod with 50000m2 factory in China, and the lowest competitive price for you as the mainly raw material of TiC rod(TiC powder) is produced by ourselves. Warmly welcome to visit our factory. CONTACT US NOW.A: (1) NO MOQ if stock available.(2) If no stock,different products different MOQ, and final quantity can be negotiated .So email or call me what's the products you interested in ?A:A: By T/T, L/C, Western Union, Paypal and so on.A:

Contact us to discuss your requirements of Cable Diameter Measuring Tool. Our experienced sales team can help you identify the options that best suit your needs.

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